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Michael Stewart Returns Policy

We hope you’ll love your new purchase. But if you’re not completely satisfied, don't worry!

UK and international customers have 30 days from the delivery date to return unused items in their original, resalable condition, with all tags and labels attached.

All customers can initiate their returns through the Michael Stewart Returns Portal.

Free Returns with Checkout+

If you selected Checkout+ at checkout, return shipping is free, and you will receive a prepaid label via the portal.

Exchanges

Via the Returns Portal: All customers can request an exchange for a different size, colour, or alternative item directly through the Returns Portal. If approved, the replacement item will be placed on hold while your original item is returned.

Without the Portal: If you choose not to use the online portal or are returning independently via a courier of your choosing:

  • Include a clear note inside your package detailing that you would like an exchange, along with the exact size, colour, and style required.
  • Include your original order invoice and order number.
  • Once received and inspected, stock will be verified, and the replacement item will be dispatched to you. (Note: If the requested item is out of stock, customer support will contact you to discuss an alternative or issue a refund/store credit).

Standard Returns

If you did not select Checkout+, customers can still use the portal to generate a return label. However, a fee will be deducted from your final refund.

International Returns (Without the Portal)

If you choose not to select Checkout+ and use the portal or are shipping independently, you must arrange and pay for your own courier service. When doing so, you must:

  • Clearly advise your local post office or courier that the package is a return and explicitly mark the package as "RETURNED GOODS" so it isn't treated as an import. (Failure to declare it properly may result in customs fees being deducted from your refund or the package being sent back to you.)
  • Include your original invoice or a note inside with your order number and reason for return.
  • Send the package to the official return address:

Michael Stewart Menswear

9-13 Brook Street

Selby

YO8 4AL

United Kingdom

Please note:

  • Customers who opt out of Checkout+ are responsible for the costs of return shipping. However, labels can still be purchased through our customer portal.
  • After your refund has been processed for the original order, you can claim back the original VAT and duties you paid from your local customs office. We advise you to contact them for their specific reclaim procedure.

In-Store Returns

Local customers can also drop off returns directly in-store free of charge.

When Will I Receive My Refund?

Returns may take up to 14 business days to be processed once received by our returns department during busy periods. Any refund will be automatically issued to the payment method you used to place the original order. Once your refund has been processed you will receive an automated confirmation email. Depending on the payment method the refund amount may take 3-7 business days to show in your account once issued.

Please be aware Michael Stewart Menswear can not speed up this process, this is down to your bank.

Item(s) bought using a gift voucher or e-wallet balance can be returned for credit or exchanged but not refunded. Only additional monies paid over and above the e-wallet balance used will be refunded, the rest will be returned to the e-wallet for use in future purchases. Funds will always be returned to the e-wallet first then the remaining balance will be put back into your card.

Please note postage and packaging costs will not be refunded and a deduction will be made if you have used our return service without selecting Checkout+. 

Click & Collect Terms 

These terms and conditions govern the use of the Michael Stewart Menswear Click & Collect service. By placing a Click & Collect order, you agree to these terms.

1. Order Placement and Confirmation:

  • Orders for Click & Collect must be placed through the Michael Stewart Menswear website.
  • You will receive an order confirmation email upon successful placement of your order.
  • A separate email will be sent to confirm when your order is ready for collection.

2. Collection:

  • Please wait for the "Ready for Collection" email before travelling to the store.
  • You must bring a valid form of identification (e.g., driving license, passport) and your order confirmation email (digital or printed) when collecting your order.
  • Collection is available during our standard store opening hours.

3. Failure to Collect:

  • If your order is not collected within one month (30 days) from the date of the "Ready for Collection" email, your original payment method will no longer be eligible for a refund.
  • In such cases, you will be offered a credit note or an exchange for goods of equivalent value if the items you have ordered are not suitable.
  • Michael Stewart Menswear reserves the right to dispose of uncollected items after a reasonable period.

4. Amendments and Cancellations:

  • Amendments or cancellations to Click & Collect orders may be possible before the "Ready for Collection" email is sent. Please contact our customer service team as soon as possible.
  • Once the "Ready for Collection" email has been sent, cancellations may not be possible.

5. Returns and Exchanges:

  • Our standard returns and exchange policy applies to Click & Collect orders, subject to the conditions outlined in section 3.
  • Items can be returned or exchanged in-store, provided they are in their original condition with all tags attached and accompanied by proof of purchase.
  • Please read our full returns policy for more information.

Terms & Conditions Of Returns

What are the Terms & Conditions of Returns?

Items must be returned and back in our possession within 30 days from the date the goods were delivered. Please consider this when posting your item(s) back to us. If our returns department receives your items after the 30th day from the date of delivery, you'll be offered an account credit only.

The item(s) must be in perfect, resalable condition with all the original labels and tags attached. These items must be unworn and unwashed. Footwear must be tried on carpeted surfaces, to prevent scratches or scuffs to the soles. Do not damage the brand's product box, do not apply adhesive tape or labels directly to the product shoe box.

Michael Stewart Menswear can not accept returns on underwear, socks, swimwear or face masks for hygiene reasons. Please contact us if you need precise measurements for any item.

Any items that do not adhere to the above terms and conditions will be consequently returned to you.

Please be considerate when returning your item. Ensure the goods are neatly folded and repacked as they were when delivered. Additional time spent steaming/refolding the goods that were poorly repacked may delay your return as we check for defects and the overall condition of the garment.

What are the Terms & Conditions of the Returns Process?

Please note we cannot take any responsibility for items lost, damaged or delayed when returning to us. Any courier may be used to return your item to us, however, any fees from duties, customs or additional costs from the courier to complete delivery will be deducted from the refund amount. Please note that any postage and packaging costs cannot be refunded as this is a service, not a product.

 

The Item I Have Received Is Defective

In the rare occasion that the item(s) you receive are damaged during transit or due to a manufacturing fault, you must immediately notify us. This can be done so via the following email - sales@michaelstewart.co.uk.

In most cases, you will need to return your item(s) for assessment by our returns department. If you are a UK customer please send the item back via the returns portal. If you are an international customer please contact the team via email for advice on how to return the item(s).
Once the item has reached our returns team, they will inspect the item(s) to determine the cause of the fault and whether you are entitled to a repair, refund or exchange. Please be aware that in some cases, the item(s) may have to be sent back to the manufacturer overseas. This can be a lengthy process which does need to be considered when starting this process.

Goods are only classified as faulty if they have a genuine manufacturing fault (deemed so by the brand) within the six months since the purchase. If the garment(s) are received damaged from the package, we must be immediately informed within 3 working days of delivery, failure to do so will result in our team being unable to carry out an investigation with the courier and/or warehouse to determine the cause of damage. Any failure by the customer to disclose damage or faults prior to returning goods will result in the return to not be accepted.

Please note if the item(s) has been damaged through wear it will not be accepted. Any issues with the garment through washing will also not be accepted and neither Michael Stewart Menswear nor the brand will be able to determine exactly how the damage came to be.

Once your item has been assessed and the garment is deemed as faulty we will first try to provide you with a like-for-like replacement. Please be aware in some cases we may no longer have the style you purchased in stock, so a credit note may be issued or you will be able to choose an alternative item for the same value or less.
In some cases if the damage/fault occurs after 6 months we may be able to resolve the matter with the manufacturer, please be aware that these matters will be dealt with on a case-by-case basis, and Michael Stewart cannot accept any responsibility and successful returns of faulty garments cannot be guaranteed.